Frequently Asked Questions
What if I can’t make any of the available course dates?
Please get in touch via our contact page and we will be happy to work out a solution for you. With enough notice, we have managed to accommodate various course dates for people.
What payment methods are accepted?
We accept Visa, MasterCard and American Express credit cards. All bookings made through the website use Square as the payment gateway. Please get in touch if you would like to use alternative payment methods. An invoice can be created and payment made by electronic funds transfer if preferred.
Do we offer a payment plan?
For some of our bigger courses like the Barista Apprenticeship or Barista Masterclass, we will do our best to help you out. What we can do is take a $500 deposit with the remainder paid at the start of the course date. Please get in touch to discuss some of the options.
Can I reschedule or cancel my course?
Yes, all courses can either be rescheduled or cancelled. Please refer to our terms and conditions page for more details.
What is the minimum age to sign up for a course?
We recommend a minimum age of at least 14 years old unless accompanied by an adult. We pride ourselves on being a child safe environment and all our trainers are qualified with a Working with Childrens Check.
Is a certificate provided on completion of the course?
Yes! The certificate will be emailed within 48 hours of course completion.
Are our courses nationally recognised?
We are an independent coffee academy offering some of the most up to date training in Melbourne but that also means our courses are not nationally recognised. We are determined to set the standard in the specialty coffee industry and that means we don’t adhere to the same standards as some Registered Training Organisations (RTO) that are nationally recognised. In our opinion, a lot of those standards are out of date - what matters in the coffee industry is the skills and experience you have, not a piece of paper. Coffee is constantly evolving and our approach is to stay relevant and provide the most quality-focused training on the market. Between our 3 barista trainers, we have over 50 years of experience working in some of the top cafes and roasteries in Australia and we genuinely want to share that knowledge and experience with our students.