Terms & Conditions

 

1.0 CANCELLATIONS AND REFUNDS

1.1 All courses (except the Barista Apprenticeship) can be cancelled as long as it is more than 48 hours before the booking. All cancellation requests must be emailed via our contact page.

1.2 Due to the duration and extensiveness of the program, The Barista Apprenticeship can only be cancelled 7 days before the commencement of the program. Any cancellations before the 7 day period will incur a cancellation fee of $475. Any cancellations within 48 hours of the start date will forfeit the entire course fee. All cancellation requests must be emailed via our contact page.

1.3 If a refund is approved, the refund shall be returned to you via the method used to process the original transaction.

1.4 Any refunds will be less any transaction fees incurred by the vendor - Melbourne Coffee Academy.

1.5 Any courses cancelled within 48 hours of the booking will forfeit the entire course fee.

 

2.0 RESCHEDULING POLICY

2.1 All courses (except the barista apprenticeship) can be rescheduled as long as it is more than 48 hours before the booking.

2.2 Due to the duration and extensiveness of the program, The Barista Apprenticeship can only be rescheduled 7 days before the commencement of the program. Any reschedule requests before the 7 day period will incur a fee of $250. All rescheduling requests must be emailed via our contact page.

2.2 The rescheduling of all courses (except the barista apprenticeship) more than 48 hours in advance can easily be done via the confirmation email sent after the initial booking.

2.3 Rescheduling any course (except the barista apprenticeship) within 48 hours of the booking will incur a $80 fee. Rescheduling of the Barista Apprenticeship course before the 7 day period will incur a $250 fee.

2.4 All courses rescheduled within 48 hours of the booking must be emailed through via our contact page.

 

3.0 ABSENTEES

The following section relates to participants who have failed to attend their booked course. Participants who arrive 20 minutes past the scheduled start time of a course will be denied entry and also considered an absentee. This is due to time constraints making it impossible to catch up on the material presented.

3.1 Participants who fail to attend their booked course, including those denied entry for being late must pay a $80 fee to reschedule a new course date. This must be done within 5 days of the original booked course date.

3.2 All rescheduling of courses (as an absentee) must be emailed via our contact page.

3.3 Failure to re-book a new course within 5 days of the original booked course date via email will result in forfeiture of the entire course fee. It is your responsibility to re-book a new session within 5 days of the original date.

 

4.0 CANCELLATION OF COURSES

The following policy relates to the rare case that we have to cancel a course.

4.1 Sometimes we are unable to run a course due to unforeseen circumstances. We will advise you 48 hours before any such cancellation of a course via telephone and/or email. You may reschedule to another course date or simply be refunded in full.